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Centers for Medicare & Medicaid Services

CMS Online Training Support

For more than ten years, TDP has supported the Centers for Medicare & Medicaid Services on a number of initiatives, from identifying new and relevant skill-building topics and technologies to developing classroom training and building their curriculum. Here are a few case studies from their years of collaboration.


The Centers for Medicare & Medicaid Services had to update their existing classroom training, but first needed to establish a base level of staff proficiency. They had feedback that the level of training varied based on the instructor; they also found that traveling to professional training workshops was too expensive.


TDP observed and redesigned the classroom training and provided new training manuals. TDP converted several classroom programs to online formats to provide consistency in the training and eliminate travel costs. The online training helped students gain prerequisite knowledge before attending the classroom training.


Of those that went through the online training, 100 percent became proficient enough to move to classroom training.