Alternative Dispute Resolution (ADR) Training
The U.S. Department of Housing and Urban Development required a mandatory one-day, nationwide training session for executive managers and administrators to improve interpersonal communications and reduce the number of unresolved disputes.
TDP created, produced and executed an instructor-led course delivered via a live, five-hour satellite broadcast to learners nationwide. TDP also developed video-based scenarios which were broadcast during the live classroom training session.
HUD met its annual mandate to deliver ADR training and reduced the number of reported disputes.