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U.S. Immigration & Customs Enforcement Agency

Communication and Conflict Management Training

Challenge


The U.S. Immigration and Customs Enforcement Agency required a soft-skills training program to increase communications and conflict management skills among executives and administrators.

Solution


TDP designed and implemented three courses and created a single, consolidated version of the three courses. The instructor-led courses focused on topics related to the client’s subject matter and were presented over a four-day period with written and verbal exercises.

Impact


The U.S. Immigration and Customs Enforcement leadership program was successfully enhanced with critical soft-skills training for managers.