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U.S. Department of Housing & Urban Development

Alternative Dispute Resolution (ADR) Training

Challenge


The U.S. Department of Housing and Urban Development required a mandatory one-day, nationwide training session for executive managers and administrators to improve interpersonal communications and reduce the number of unresolved disputes.

Solution


TDP created, produced and executed an instructor-led course delivered via a live, five-hour satellite broadcast to learners nationwide. TDP also developed video-based scenarios which were broadcast during the live classroom training session.

Impact


HUD met its annual mandate to deliver ADR training and reduced the number of reported disputes.